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What Our Legal Terms Mean for Your Account

balatro operates where state law permits, and these legal terms set out exactly what you agree to when you open an account, use your wallet, or process a withdrawal through PayPal, Venmo, or Play+.

State-eligible access onlyPayPal, Venmo, Play+ coveredAccount data rights explainedClear contact path for disputes
balatro What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Policy or Account Disputes

If you need to raise a legal concern, dispute a transaction, or request a copy of your account data, these are the direct paths to get a response. Keep your account ID handy — it speeds up every conversation and lets us pull your wallet and payment history without back-and-forth.

Live Chat Start a chat from your account dashboard. Our team can pull your transaction record, verify identity steps, and route legal queries to the right contact within the session.
Account Contact Form Submit a written request through the form in your account settings. Use this for data requests, dispute notices, or questions about how state eligibility rules apply to your account.
Email Support Email works for formal policy correspondence or if you need a written record. Include your registered email address and the subject line 'Legal Query' so it reaches the right queue.
ACCOUNT SECURITY DETAIL

Data Handling, Cookies, and Your Account Record

We collect only what we need to run your account and verify your identity. That means your name, registered email, state of residence, and the payment rails you connect — PayPal, Venmo, or Play+. We do not sell that information, and we do not share it with third parties outside of our payment processors and state-required compliance reporting.

Cookie Use

We use session cookies to keep you logged in across your phone and browser. Analytics cookies help us catch errors in the account flow. You can adjust cookie preferences in your account settings at any time.

Data Retention

Your account data is retained for as long as your account is active and for the period required by applicable state law after closure. You can request a full export of your data through the account contact form.

Identity Verification

Before your first withdrawal clears — whether to PayPal, Venmo, or a Play+ card — we verify your identity against the details on file. This step is required once and protects your account from unauthorized payout requests.

Requesting Changes

To update your registered email, correct a name error, or close your account, contact us through live chat or the account form. We process corrections within the window required by our policy.

Common Legal Questions About Your balatro Account

These questions cover what players in eligible states ask most often about account rights, data, and policy changes. If your question is not here, the live chat channel in your account dashboard is the fastest way to get a direct answer.

Access depends on state law. Where online casino and sportsbook activity is permitted, balatro serves eligible accounts. If your state does not allow it, you will not be able to complete account setup or place wagers.

We collect your name, email, state of residence, and payment method details — PayPal, Venmo, or Play+ — needed to operate your account and run required identity checks. We do not sell your information.

Submit a data export request through the account contact form. Include your registered email and account ID so we can locate your full record and respond within our stated policy window.

We post the updated terms with a clear effective date and send notice to your registered email. Using your account after that date means you accept the revised terms. We do not make changes without advance notice.

State compliance rules require us to confirm your identity before funds move to PayPal, Venmo, or Play+. This one-time check matches your account details to the payment rail you registered and protects against unauthorized requests.

Use live chat for fast triage or submit the account contact form with 'Legal Query' in the subject. Provide your transaction ID and registered email so our team can locate the record and respond accurately.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.